Refund policy
IRMIO™ Return & Refund Policy
We want you to shop with confidence at IRMIO™.
If you are not satisfied with your purchase, you may contact us within 30 days of the date your item is delivered to request a return, refund, or replacement.
CONTACT US
To request assistance with an order, contact:
teamirmio@gmail.com
Please include your order number, the reason for your request, and, when relevant, photos or videos showing the issue.
DO NOT SEND ITEMS BACK WITHOUT INSTRUCTIONS
Please do not mail any product back to the address shown on the original shipping package.
Returns sent without prior authorization or instructions may not be accepted.
In many cases, a physical return will not be required. Depending on the circumstances, IRMIO™ may offer a refund, partial refund, replacement, or another appropriate resolution without requiring the product to be shipped back.
RETURN ELIGIBILITY
Requests must be submitted within 30 days of delivery.
We may ask for photographs, videos, or other information to help us evaluate the condition of the product and resolve the request.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible at teamirmio@gmail.com.
Please include your order number and clear photos or videos of the issue.
Once the claim is reviewed and approved, IRMIO™ will provide an appropriate resolution, which may include a replacement, partial refund, or full refund.
REFUNDS
Approved refunds are issued to the original payment method.
After a refund is processed by IRMIO™, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
When a refund is approved without requiring a physical return, we may ask you to responsibly keep, donate, recycle, or dispose of the product where appropriate.
ORDER CANCELLATIONS
Orders may be canceled within 1 hour of being placed, provided fulfillment has not already begun.
After fulfillment has started, we may no longer be able to cancel or modify the order.
If the order has already shipped, please contact us after delivery and we will review your request under this policy.
EXCHANGES AND REPLACEMENTS
If you received an incorrect, damaged, or defective item, we may provide a replacement when appropriate.
Replacement availability depends on current inventory.
ABUSE OF THE POLICY
IRMIO™ reserves the right to decline requests that show evidence of fraud, abuse, intentional product damage, or repeated misuse of this policy, subject to applicable law.
QUESTIONS
For any questions about returns, refunds, cancellations, or replacements, contact:
teamirmio@gmail.com
IRMIO™
Designed for Better Living.